Privacy Policy

FiberLinks ("we," "us," or "our") operates the website fiberlinks.store. This Privacy Policy explains how we collect, use, disclose, and protect information we receive when you visit our site or contact us by phone or email. By using our services, you agree to the practices described in this policy.

1. Information We Collect

1.1 Information You Provide Directly

We collect information you provide when you contact us by phone or email. This includes:

• Your full name
• Your service address, including zip code
• Your phone number and email address
• Your current internet provider and plan details
• Your budget and usage preferences
• Any other information you share during your consultation with our specialists

1.2 Information Collected Automatically

When you visit fiberlinks.store, we may automatically collect certain technical information through cookies and similar technologies, including:

• IP address and approximate geographic location
• Browser type and version
• Operating system
• Pages viewed, time spent on pages, and referring URLs
• Device type (desktop, tablet, mobile)

This information is collected using standard web analytics tools to help us understand how visitors use our website and to improve your experience.

1.3 Call Recording

Calls to and from FiberLinks may be recorded for quality assurance, training, and compliance purposes. You will be notified at the beginning of any recorded call.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To provide our comparison and recommendation service: We use your address and usage information to check real-time provider availability and recommend appropriate internet plans.
• To process your order: If you choose a plan, we use your personal information to submit an order to the relevant internet service provider on your behalf.
• To communicate with you: We may contact you by phone or email to follow up on your inquiry, confirm your order, or provide updates about your service.
• To improve our service: We analyze aggregated, anonymized usage data to understand how visitors use our website and to improve our content and tools.
• To comply with legal obligations: We may use or disclose your information as required by law, regulation, or legal process.

3. How We Share Your Information

We do not sell your personal information to third parties for marketing purposes. We may share your information in the following circumstances:

3.1 Internet Service Providers

When you choose to order a plan through FiberLinks, we share the personal information necessary to complete your order with the relevant internet service provider. The provider's own privacy policy will govern their handling of your information after we pass it along.

3.2 Service Providers

We use third-party service providers to help operate our business, including web hosting, analytics, and customer relationship management. These providers are contractually bound to handle your information securely and only as directed by us.

3.3 Legal Requirements

We may disclose your information if required to do so by law, or in response to valid legal process (such as a subpoena, court order, or government request), or to protect the rights, property, or safety of FiberLinks, our customers, or the public.

3.4 Business Transfers

If FiberLinks is involved in a merger, acquisition, or sale of all or a portion of its assets, your information may be transferred as part of that transaction. We will provide notice before your information is transferred and becomes subject to a different privacy policy.

4. Cookies and Tracking

Our website uses cookies — small text files stored on your browser — to improve functionality and analyze site traffic. We use the following types of cookies:

• Essential cookies: Required for the site to function correctly.
• Analytics cookies: Help us understand how users navigate our site (e.g., via Google Analytics or similar tools). Data is anonymized and aggregated.
• Preference cookies: Remember your preferences to improve your experience on return visits.

You can disable cookies in your browser settings, but doing so may affect some site functionality. We do not use cookies to serve targeted advertising.

5. Data Retention

We retain personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Typically:

• Customer records associated with a completed order are retained for a minimum of 3 years.
• Call recordings are retained for up to 12 months.
• Website analytics data is retained in anonymized form for up to 24 months.

6. Data Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include encrypted data transmission (HTTPS), access controls, and regular security reviews. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

Depending on your state of residence, you may have the following rights regarding your personal information:

• Right to access: Request a copy of the personal information we hold about you.
• Right to correction: Request that we correct inaccurate or incomplete information.
• Right to deletion: Request that we delete your personal information, subject to applicable legal retention requirements.
• Right to opt out of sale: We do not sell personal information, so this right is not applicable.
• Right to non-discrimination: We will not discriminate against you for exercising any of your privacy rights.

To exercise any of these rights, please contact us at support@fiberlinks.store or by calling 877-634-6220. We will respond to verifiable requests within 30 days.

8. Children's Privacy

Our services are intended for adults aged 18 and older. We do not knowingly collect personal information from children under the age of 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete that information as promptly as possible.

9. Third-Party Links

Our website may contain links to third-party websites, including internet service provider websites. We are not responsible for the privacy practices of those third parties. We encourage you to review the privacy policies of any website you visit through a link on our site.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. We encourage you to review this policy periodically to stay informed about how we handle your information. Your continued use of our services after any changes constitutes your acceptance of the updated policy.

11. Contact Us

If you have questions, concerns, or requests related to this Privacy Policy, please contact us: